Engaging worship and intentional follow-up are important, but what compels guests to return to our churches is the warmth of our welcome and hospitality that goes beyond their expectations. Learn time-tested methods for creating a culture that delivers exceptional guest experiences and practical, effective tips and tools that can be used in churches of any size. 

Yvonne Gentile serves as Guest Experience and ShareChurch Lead Director at Resurrection, A United Methodist Church, in Leawood, KS. Before joining Resurrection’s staff in 2011, she worked in an executive leadership capacity in retail, where she discovered the power of radical hospitality. She is author of five books:  

• Serving from the Heart: Finding Your Gifts & Talents for Service 

• Leadership from the Heart: Learning to Lead with Love & Skill 

• Leadership Essentials: Practical Tools for Leading in the Church 

• The Art of Hospitality: A Practical Guide for a Ministry of Radical Welcome 

• The Greeter and Usher Handbook 

 Yvonne and her husband Frank have been part of Resurrection since 1996. Together they enjoy movies, road trips, and spending time with family.